What is a satisfied customer worth to your business? With Contact Center as a Service (CCaaS), customer engagements become more efficient, responsive, focused and more personal with information readily available to help shape your agent-customer interactions. CCaaS is a software-deployed model empowering an organization’s contact center to reside in the Cloud versus on-prem architecture with expensive hardware and maintenance upkeep.
TRI-TEC can help organizations reap tremendous value by leveraging new CCaaS technologies and moving to a Cloud-based platform on a subscription basis. Whereas companies formerly employed several on-site staff with expensive call center hardware, agents can now reside anywhere and simply connect to the company’s call center via a broadband connection to the internet. Agents log-in remotely, equipped with a softphone, laptop with a USB headset or a physical phone connected to the PSTN. With work from home requirements more prevalent than ever, moving your contact center to the Cloud simply makes sense and further protects your company’s bottom line!
