Expedited Response = Happy Customers. Happy Customers = Customer Retention. Customer Retention = Improved Profitability!
As we see it, a key formula to success is customer retention. Likewise, if your customers trust they will experience a positive, pleasant interaction every time they engage with your organization’s contact center, chances are they will return and hopefully bring their friends!
Now you have the capability to respond to customers in the format they prefer whether it’s telephone, email or webchat insuring that none of your prospective or existing customers slip through the cracks. Not to mention, every customer engagement is an opportunity for a new sale! Additionally, from small customer service centers to large distributed contact centers, exceptional customer experience at every interaction point is vital.
An Intelligently Designed Contact Center Solution Can Help:
- Improve Responsiveness & Flexibility
- Increase Efficiency & Reliability
- Advance Profitability
- Streamline Staffing & Operations
- Expedite Resolution Time & Security
- Create More Productive Agents
- Maximize Customer Satisfaction
Similarly, TRI-TEC’s vast contact center systems empower customer engagement at the initial point of contact. For instance, our solutions integrate with backend CRM databases where account information is immediately recognized by the system and routed intelligently to the best qualified recipient. As an example, agents are able to instantly access necessary historical information thus expediting customer response times. Furthermore, robust applications and inherent features ease navigation to further expedite customer inquiries for a positive return on your investment.
TRI-TEC’s Robust Contact Center Offerings Include:
- Diversified Collaboration Via Calls, Email & Web Inquiries
- Intuitive Chat Sessions & Screen Pops
- Automatic Inquiry Routing
- Intelligent Agent Routing
- Real-Time & Historical Reporting
- Tracking of Analytics & Agent Success Rates
- Forecasting Actuals Versus Expected Projections
- Immediate Dialogue To Customer Posts & Inquiries
In conclusion, TRI-TEC is a leading communications provider and understands the intricacies of establishing an effective contact center solution. Established in 1990 with a focus on customer service, TRI-TEC provides communications, network, Cloud and hybrid solutions to thousands of satisfied customers. Whether you are deploying a new enterprise-wide business phone system, network, Cloud platform or adding applications and new technologies to your existing infrastructure; we take the time to educate you and provide solid recommendations. As a result, TRI-TEC remains the Greater Seattle Area’s leading on-premises, Cloud and hybrid solutions provider.
